SHIPPING INFORMATION AND TRACKING
The products are available from stock (unless otherwise stated in the item description) and will be shipped within Germany with a delivery time of 1 to 2 days, on condition that both order and payment are received by 2pm.
After receipt of order and payment, the average delivery time within the European Union (except Germany – see above) is 4 to 6 working days.
Worldwide (non-EU), the average delivery time – after receipt of order and payment – is 10 to 14 working days. Please note that shipments to Russia are delivered to company addresses only. We will endeavour to deliver your shipments to you within the specified time. However, there may be the occasional, unexpected delay, e.g. caused by the shipping service provider or state authorities. We are happy to assist you, should this occur: If you have not received your items within the respective delivery times specified above, please contact us, using our contact form.
Please note that there is no shipping on Saturdays or Sundays.
| EU |
(delivery by Deutsche Post):
|€5.99 delivery within 2-4 working days (2kg an less)|
|DHL Standard EU:||€9.00 delivery within 2-4 working days (1kg and less)|
|DHL Express EU:||€29.99 delivery within 1-2 working days for orders placed before Thursday 14:00 (CET); Saturday delivery is not possible (1kg and less)|
| Worldwide* |
(delivery by Deutsche Post):
|€5.99 delivery within 10-14 working days* (2kg and less)|
|DHL Standard worldwide*:||€49.00 delivery within 10-14 working days* (1kg and less)|
|DHL Express worldwide:||€59.00 delivery within 1-4 working days for orders placed before Thursday 14:00 (CET); Saturday delivery is not possible (1kg and less)|
*Please note – extended delivery times:
Our postal service provider has informed us that the Covid-19 pandemic has given rise to very limited transport capacities. Some shipments are being transported via the sea route until further notice. Significantly longer transit times should be expected as a result.
The minimum delivery times for the following destinations:
Canada: 25 – 30 days
Australia: 40 days
New Zealand: 50 days
You will receive a shipping confirmation to your e-mail address as soon as your order leaves our warehouse. This will also include a tracking number that you can use at any time to access the shipping information for your shipment.
Carbon-Neutral Shipping and Environmental Protection: GOGREEN certificate for StilGut
GoGreen is a DHL service providing carbon-neutral shipment of goods. StilGut participates in this project, making our shipments not only fast, but also environmentally friendly. Take a look here.
Learn more about GoGreen and environmental protection. Click here for DHL GoGreen.
Free Returns with PayPal
Customers, who paid via PayPal when ordering, have the option to return goods to StilGut free of charge if not satisfied, provided they have previously activated this function in their PayPal account.
The customer benefits from numerous advantages:
There is no return postage for you, the customer, irrespective of how many articles you have ordered.
Allow yourself to be won over by our high-quality StilGut products or opt for a trouble-free return if you don’t like them – completely free of charge.
Processing your return shipment is completely straightforward.
This service is available for many other online shops and in over 50 languages.
In order to use this service, the required function must be activated in your PayPal account.