Cancellation Policy

Cancellation conditions and sample cancellation form for customer

You have the right to revoke your contract within 14 days without giving any reasons.

The time limit of revocation are 14 days beginning from the day on which you, or a third party indicated by you, (other than the carrier) receives the goods purchased.

To exercise your cancellation rights, you must inform us,

10963 BERLIN
FAX: +49 30 6165 1003 13

about your decision to cancel your order e.g. by sending us a letter, telefax or e-mail. You may also submit your request by using the attached cancellation form. You may also submit your request by using the attached cancellation form.

To meet the cancellation deadline, you have also the possibility to ask for exercising your cancellation rights before the 14 days' cancellation period has expired.

Consequences of the cancellation

If you have cancelled the order, the amount paid, including the shipping costs (excepted additional costs resulting from your personal choice of a deliviery method that is not the cheapest standard delivery) will be fully refunded immediately and at the latest within fourteen days, applicable from the day we receive your contract cancellation request. For the reimbursement, we use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The good has to be returned promptly and in any case within 14 days from the day you communicate your cancellation notification of the contract. The cancellation is successful as long as the goods have been sent before the end of the fourteen days. The shipping costs are in your charge to return the goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
End of cancellation policy

Download cancellation policy as pdf
Download sample cancellation form as pdf

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